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Account Administration

How does someone looking to list their business sign up to Lisnic?

Once you have verified your email to claim your business listing, the link received in your confirmation email will take you straight to the Lisnic sign up page. 

Here, you can sign up using Facebook, LinkedIn, Google or your domain email and password before being taken straight to your Lisnic dashboard.

How does someone looking for Expert advice sign up to Lisnic?

Click the link here or click on the Post A Request or Sign up button on Lisnic.com. You can create your free account using an email address, Facebook or Google account. If you want to Post a Request straight away, you will need to upload your payment details.

How does an Expert sign up to Lisnic?

Ready to help people and make some extra dough? All you need to sign up for free is an email address, Facebook or Google account. You will be prompted to create a profile on Lisnic when you sign up. This is no time to be shy! The more information you add, the more likely you are to be chosen for requests. 

How do I change my profile?

You can update your profile at any time. Simply:

  1. Log in to your Lisnic dashboard
  2. Click on your profile icon in the top right corner.
  3. Click on ‘Profile’
  4. Click on the pencil icon shown in the top right of each section.
  5. Update the required information
  6. Click ‘Save Details’

How do I set up or change my notification settings?

You can update your notification settings at any time. Simply:

  1. Log in to your Lisnic dashboard
  2. Click on ‘Notifications’ on the left hand menu 
  3. Update the required information
  4. Click ‘Save Changes’

I forgot my password, how do I reset it?

If you aren’t logged in:

  1. Go to the login screen and click “Forgot Password”.
  2. Enter the email you used to create your account and click Submit.
  3. You will be sent an email with instructions on how to reset your password. 

If you are logged in:

You can update your password at any time if you have created a Lisnic specific login and did not sign up with a social media login. Simply:

  1. Log in to your Lisnic dashboard
  2. Click on ‘Security’ on the left hand menu 
  3. Update the required information
  4. Click ‘Save Changes’

Here are some tips to help you keep your account secure:

  • Create a strong password by using a combination of letters (uppercase and lowercase) and symbols.
  • Do not use a password you use for other accounts..
  • Don’t save your password details where someone else could access it without authority.

Profile Information

What details should I include if I’m an Expert?

The more detailed your profile, the more likely you are to be chosen for requests. Outlining your experience, past achievement, industry expertise and accolades will enable the right people looking for advice to find and engage with you.

You can edit the below parts of your profile:

  1. Your name.
  2. Your headline.
  3. Your profile picture.
  4. Your industry.
  5. Your area of expertise.
  6. Your city location.
  7. The languages you are proficient in.
  8. What session types you run.
  9. Your session prices.
  10. Your bio.
  11. Your experience.
  12. Your memberships and affiliations.
  13. Your achievements.
  14. Your education.
  15. Your press.

Note: Our Community Guidelines specify that private details such as contact details cannot be shared. All transactions must be conducted through the platform and must be continued to be conducted through the platform. Lisnic reserves the right to remove any accounts from the platform found to be in breach of Community Guidelines.

What details should I include if I’m looking for Expert help?

Before applying for requests, Experts may check out your profile. It’s important to put as much information as possible so they can see how they can help you.

You can edit the below parts of your profile by clicking the pencil icon in the top right of each section:

  1. Your name.
  2. Your headline.
  3. Your profile picture.
  4. Your industry.
  5. Your area of expertise.
  6. Your city location.
  7. The languages you are proficient in.
  8. Your bio.
  9. Your experience.
  10. Your memberships and affiliations.
  11. Your achievements.
  12. Your education.
  13. Your press.

Note: Our Community Guidelines specify that private details such as contact details cannot be shared. All transactions must be conducted through the platform and must be continued to be conducted through the platform. Lisnic reserves the right to remove any accounts from the platform found to be in breach of Community Guidelines.

How do I change my profile picture?

Having the right profile picture is more important than you think! Now this isn’t a dating site so make sure your profile picture is professional and high res. Having a profile picture significantly increases your chance of being chosen for a request by 50% and increases the number of Experts who place offers on your request.

Update your profile picture by clicking on your photo in the top left corner of your dashboard. Click Change photo>Upload your desired profile picture>Click Save Details.

Need tips to get the perfect shot?

Face the natural light. This will ensure your face is clear, and as an added bonus, it makes you look younger 😉

Smile and look confident! 

Avoid filters. This isn’t Snapchat, make sure your photo is as representative of you as possible.

Note: Lisnic reserves the right to remove or change any name or profile picture that is deemed to be inappropriate.

Businesses

Before doing business with you, customers will check out your profile. Outlining your services and showcasing your workplace culture will enable the right people to find and engage with you.

You can edit the below parts of your profile by clicking the pencil icon in the top right of each section:

  1. Your business name.
  2. Your business logo
  3. Contact information (phone & email) 
  4. Hourly rate and project budget
  5. Team size
  6. Locations
  7. Company bio
  8. Services
  9. Team members
  10. Portfolio
  11. Business verification details  

Note: Our Community Guidelines specify that you must not list any business information on your profile that is not correct. Lisnic reserves the right to remove any business listings from the platform found to be in breach of Community Guidelines.

Troubleshooting

Sign-Up Issues

Having issues signing up? We’ve got your back. Try one of the below tips to help get you started. If you are still having issues, you can contact our friendly Customer Support team here.

1. Make sure you are accessing the website on a recent browser. 

2. If you are still having problems, try clearing your cookies and cache.

Email Issues

1. An email account can only be used to create one account on Lisnic. 

2. Make sure your email and password only includes acceptable symbols. Spaces can’t be used.

If you are still having issues, please screenshot any error messages and contact our Customer Support team so they can help you resolve your issue quickly.

Login Issues

If you have a Lisnic account and can’t login, try one of the below options:

  1. Check your login details are correct. 
  2. Check you are using an up to date browser. 
  3. Clear your cache and cookies.

If you are still having issues, please screenshot any error messages and contact our Customer Support Team so they can help you resolve your issue quickly.

Thought leaders & celebrities share their tactics for success on the Lisnic podcast by Lisa Teh & Nick Bell

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