Help

Disputes

We understand that sometimes there can be a disagreement about a Request. 

In the event of a dispute, try and work with your Mentor/Mentee to resolve the issue first. 

Tips to do this include:

  • Respond to all messages in a timely manner
  • Be polite but clear with your messaging
  • Be open and honest. If you feel like something hasn’t gone the way you weren’t expecting, let your Mentor/Mentee know. You may be able to come to a resolution.
  • Only communicate through Lisnic private messaging. When making a judgement about an issue, we can only take into consideration communication that has happened through the platform.
  • Ensure all payment for services are done through Lisnic. You can then rest assured, if anything happens, both parties will be covered.

If you have tried all of the above and still can’t resolve your issue, you can contact our Customer Support Team.

Things to be aware of during the dispute process

We are here to find a solution that is fair for everyone involved and we need your help to do that. Being in a dispute can be a stressful situation. While we work to resolve your issue, we request that you treat the other party and our team with respect. It won’t help the situation if either party gets emotional. 

Communication

Good communication is important to ensure all parties can effectively use the platform. In order to make sure you can communicate effectively on the platform, take note of the following:

  • Turn your notification preferences on. You can do this by clicking on the Notifications section in your Settings. 
  • Keep track of the comment section on a Request. If you are a Mentee, make sure you respond to any questions potential Mentors ask. If you are a Mentor and you’ve asked a question, keep an eye on the question section so you can see when the Mentee has answered your question.
  • Check your private messages regularly. You never know when your Mentee/Mentor is trying to communicate with you. Make sure you keep all communications with your Mentee/Mentor on the platform.
  • Once you’ve completed your first session, leave a review. This helps other people on Lisnic get the best experience from the platform. 

How do I comment on a Request?

Questions can be asked and responded to on a Request via the questions panel on the Request page. Questions can be made by anyone before a Mentor is assigned to the Request. These questions and responses will be public.

How do I send a private message?

You can only send private messages once your Request has been assigned. If you need to ask a question about the Request, you can do so on the Request listing.

How do I delete a comment?

You currently cannot edit or delete your comments once you’ve posted it. If you need to delete a comment, please contact our Customer Support Team.