We understand that sometimes there can be a disagreement about a Request.
In the event of a dispute, try and work with your Mentor/Mentee to resolve the issue first.
Tips to do this include:
If you have tried all of the above and still can’t resolve your issue, you can contact our Customer Support Team.
Things to be aware of during the dispute process
We are here to find a solution that is fair for everyone involved and we need your help to do that. Being in a dispute can be a stressful situation. While we work to resolve your issue, we request that you treat the other party and our team with respect. It won’t help the situation if either party gets emotional.
Good communication is important to ensure all parties can effectively use the platform. In order to make sure you can communicate effectively on the platform, take note of the following:
How do I comment on a Request?
Questions can be asked and responded to on a Request via the questions panel on the Request page. Questions can be made by anyone before a Mentor is assigned to the Request. These questions and responses will be public.
How do I send a private message?
You can only send private messages once your Request has been assigned. If you need to ask a question about the Request, you can do so on the Request listing.
How do I delete a comment?
You currently cannot edit or delete your comments once you’ve posted it. If you need to delete a comment, please contact our Customer Support Team.