We have put together some guidelines to ensure all payments run smoothly on Lisnic.

How do I manage my payment settings?

To change your payment settings, click on your profile button in the top right hand side of the screen. Select the Billings & Payment option.

What is Lisnic Pay?

Lisnic Pay is our inbuilt payment system to help you transact on Lisnic with confidence. When a Mentee awards a Mentor a Request, the full amount for the session is held in escrow through Lisnic Pay. This amount will only be released once both parties have confirmed the session is complete and they are satisfied with the quality of the session.

What is Service Fee?

The service fee is the amount you pay Lisnic once you are awarded a Request. 

This service fee is charged to help us keep the Lisnic platform running, secure and growing! We are driven by creating the best platform and experience for you, so the service fee will be re-invested into developing the technology, support services and marketing. 

The service fee charged is 25% of the Request value. Tax is then also added to the fee.

When you make an offer on a Request, you will be able to see the service fee calculated in the final amount.

Once your Request is complete, you will receive your payment minus the service fee.

Lisnic is registered to pay taxes in Australia, so a portion of our service fee includes a percentage of tax as required by local laws.

How do I check my payment history?

To change your payment settings, click on your profile button in the top right hand side of the screen. Select the Payment History option.

Can I increase the price once I have assigned the Request?

Currently, once a request is assigned you cannot change the price. 

We have created guidelines to ensure that all transactions run smoothly. The below outlines the following guidelines to make sure this is the case. 

Do all payments have to be made in full?

No partial payments will be allowed. When a Mentee awards a Request to a Mentor, the full amount for the Request will be held in escrow via Lisnic Pay.

Do all payments have to be run through the platform?

You cannot transact outside the platform with people you meet via Lisnic, and all payments must be run through the platform.

To ensure you receive your payments or make payments smoothly, ensure your bank and payment details are entered correctly into Lisnic.

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