Lexidy Law Boutique

Beware of Upfront Payments for Legal Services with Lexidy Porto. While Diana Andrade and Margarida Vieira's words were sweet and reassuring, their actions fell far short of expectations. I lost €450 for what turned out to be basic, routine tasks. Their advice resulted in a further financial burden by recommending unnecessary documents, including the "legalisation" of a Portuguese passport already issued by Portugal. The Portuguese consulate in London was also surprised by the unnecessary legalisation requests and warned us to be wary of trusting lawyers whose advice could waste money and time. Additionally, they failed to take responsibility for any documents lost during the process. This experience has been a costly lesson. I am sharing it to warn others against falling victim to the misleading practice.

ZERO ACCOUNTABILITY - FROM THE TOP DOWN   Lexidy prepared my taxes for the past two years. Earlier this year, Spanish authorities questioned my 2020 return: their Tax Specialist prepared a response. When I emailed him a subsequent notification, I learned his paternity leave began unexpectedly. With only staff member out, this “boutique firm” revealed itself - not with care or quality service. The tax specialist’s stand-in, a trainee, ignored two emails requesting help. After four-days, I contacted Managing Director, Joanna Mello. When she did not respond after two more days, I contacted CEO Federico Richardson Alborná. His assurance that the matter would be addressed at the “earliest” was filled by another three days of silence. Contacting him again, using “reply all” activated the accounting manager. He informed me the office was understaffed and suggested I handle the matter on my own.  I replied (with copy to the ever mute CEO), suggesting he speak with his boss about customer service and reliability. The accountant summarily filed some documents, but failed to make good on his promise to phone the authorities. Silence from the CEO: no apology for his staff’s conduct. Another demand has arrived. The tax expert remains on leave. Calls to the Boutique’s CEO Phone go unanswered. Sr. Richardson’s silence could not indicate more clearly, the unimportance of service or concern about the reliability of the firm’s work. Run, don’t walk, from Lexidy.